FAQ's – Thread Candy


 Is Shipping Free?

Yes!!!  Thread Candy offers FREE shipping to the U.S. on all orders.  Your order is shipped from global areas such as Thailand, Tibet, China, India, etc. We ship your order directly from our manufacturers so don't worry if you do not see your package immediately, your item may take 3-5 weeks to arrive.  Be sure to Email us for tracking (threadcandyshop@gmail.com)  

What if I Need to Return a Product?

No problem!  Contact us and we'll help you through the return process.


How Can I Contact You?

Email us at threadcandyshop@gmail.com


How Do I Track My Order?

You should have received a shipping confirmation Email that includes the tracking number.  If you can't find the Email, you can contact us and we'll find it for you.